Frequently Asked Questions

Tenant FAQs

Does the Office have an After-Hours Drop Box?
Yes, we do. If you need to drop off rent or any other paperwork you will find our drop box on the front door of the office.
I did not have a pet when I moved in; may I have a pet now?
First, email your Property Manager of your request for a pet. Do not move a pet into the property without permission. Triad Investors Realty will contact the owner and submit your request. If the owner does allow the pet, an increased security deposit or fee will be required and a pet addendum must be signed.
When I move out, what do I need to do to receive my full security deposit back?
Return the property to the condition at move-in (excepting normal wear and tear, ensure all charges have been paid, keys and garage remotes are returned to the office along with a forwarding address. 

    The N.C. Real Estate Commission has created a brochure to assist you in understanding the N.C. Security Deposit Act.

    Owner FAQs

    How long will it take to rent my property?
    There is no guaranteed timeframe to rent a property, however, we make every effort to ensure a quick turnaround. We do market and advertise our properties via the internet on websites that are "Rental Home" specific. Pricing and condition of the property are vital to securing your next tenant in a timely manner.
    Leasing and marketing:
    Despite all of the technology available today with online rental sites, more than half of all leads come from the sign in the yard. To maximize the effectiveness of our signs, a QR code with the property's specific listing page is included. 

    All of our properties are marketed through our website to dozens of on-line rental sites, here are just a few of the sites:


    We do not have an in-house maintenance staff. Despite claims of saving owners money, too often we have seen that in-house maintenance staff becomes a secret profit center at the client's expense. At Triad Investors Realty, we have no desire to profit from an owner's misfortune. We only make money when we make you money.

    Due to the volume of work that we have, most of our vendors provide their services to us at a reduced rate. This savings is passed directly on to you. As previously mentioned, you will receive a copy of the actual invoice so you can see who did the work and what they charged for it.

    Management Contract:
    Our management contract is simple: the initial term of the contract is for six months. After that, you may cancel our services at any time with 30-day written notice. If we need a contract to keep your business, we don't deserve your business.
    We we receive a repair request from a tenant, we will contact them to review the request and determine whether it is something that can be addressed over the phone before we send someone out on a service call (this prevents having to pay an electrician to reset a circuit breaker, etc.) and to ensure that the right service has been requested. If we cannot determine the problem by talking with the tenant, we will go to the property to inspect the issue ourselves, before calling a vendor.

    Once a vendor is called, if the repairs will exceed $250, they know to contact us, so we can get authorization from you before going ahead with them. (The only exception to this is emergency repairs where failure to act would cause greater damage to the property, i.e. burst water pipe, tree falling on house, etc., or liability to the owner - i.e. securing the property after a break-in, electrical hazard, carbon monoxide leaks, etc.)  Once the emergency has been addressed, we will contact you to advise you of the situation.
    All showings are by appointment and prospective tenants will be shown the property by an employee of Triad Investors Realty, of a licensed Real Estate Agent. In no case will a prospective tenant be loaned a key or allowed access to the property unaccompanied.
    Tenant relations:
    It is our belief that one of the best ways to maximize the owner's return is to provide outstanding customer service to our tenants. That is why we offer an online payment portal at no additional charge, online maintenance request forms, and 24/7 emergency repair line.
    Tenant Screening:
    Tenant screening includes the usual elements of a 50-state criminal background check, eviction filing check, credit check, rental reference and income verification. In addition, our agents carefully interview prospective tenants during showings and throughout the application process. Once the information is collected, we will contact you to discuss our finding and pass along our recommendations (for or against). You as the owner will make the final decision.
    All monies that flow through your property are shown on a monthly financial statement which includes a monthly cash flow report, work order report and copies of all vendor invoices. All of these documents are available, 24/7 through an owner-specific web-portal.
    What Does Property Management Cost?

    In many ways, the question should be what does it cost you to not use a professional Property Manager? As has oft been said, Ignorance of the law is no defense. Landlord Tenant law is fraught with “gotcha’ provisions that can frustrate the most good-natured Landlord. Often these are petty mistakes that have not harmed the tenant, but because of the way the laws are written, the eviction case gets dismissed, leaving you with a non-paying tenant and the cost of having to start the eviction process from scratch.

    Even worse, not knowing the laws can lead to the court ordering a reduction in the rent or even a judgment requiring the Landlord to pay the Tenant.

    A professional Property Manager is there to protect you and to maximize the return on your investment in real estate. Just as you would want a financial advisor to help you with your stocks and bond investments, an attorney to help you with a legal matter or a CPA to advise you on tax issues, a Property Manager is there to lead you through the labyrinth of laws regulating rental property.

    What fees do I as the owner pay?
    There are three fees we charge to the owner. They are designed so that you don't pay us until we have made or saved you money.

    Leasing Fee: When we fill a vacancy, there is a one-time leasing fee of one-half the monthly rental rate.

    Management Fee:  This is 10% of the rents collected.

    Renewal Fee:  This fee, of $100, is charged when a current tenant renews their lease for at least 12 months. In most cases, there will be a small increase in the rents under the new lease that, over the course of the new lease, will more than pay for the fee. If a tenant does not renew for an additional year, the rent will be increased by a larger amount than if they had renewed, i.e. they will have to pay for the privilege of being on a month-to-month lease.

    Triad Investors Realty is designed to make money when we make or save you money - not when you have to spend it. That is why TIR does not add on any fees, mark-up any repair bills, or get any kick-backs from our vendors.

    Copyright © • Triad Investors Realty Inc. • All Rights Reserved.

    508-C Prescott Street, Greensboro, NC 27401 • O: 336-355-9079 F: 336-419-0254

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